IT Manager Senior (Digital Services)

Job Description:

IT Manager Senior (Digital Services)

Description

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Value and Innovation : Work in an environment where employees are valued and innovation thrives.
  
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

About the Department:

The Austin Technology Services Department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy.

Job Description:

IT Manager Senior

Purpose:

Under general direction, directs and leads the delivery of core services; and enterprise wide or complex Information Technology (IT) service(s) to meet budget, technology, strategic, and business goals.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Determines the goals and continuity of program service within broad outlines
  
• Develops strategies, direction and priorities for service delivery
  
• Develops standards, frameworks, governance
  
• Manages enterprise program areas, supervises supervisors and coordinates with other managers
  
• Manages the support of corporate services
  
• Monitors, prepares and presents reports, budgets, and performance measures
  
• Governs and manages complex enterprise technology projects
  
• Prepares and evaluates Request for Proposals
  
• Participates and manages enterprise contracts
  
• Participates with other City departments, project teams and agencies to ensure compliance with City of Austin personnel, security and department policies and standards
  

Responsibilities - Supervisor and/or Leadership Exercised:

Responsible for the full range of supervisory activities including selection, training, recognition, evaluation, counseling, and recommendation for dismissal, succession planning

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of principles and processes for providing customer service and user services
• Knowledge in analyzing information and evaluating results to choose the best solution and solve problems and to communicate information and ideas
• Knowledge of business and enterprise management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources
• Knowledge of City of Austin (COA) budget processes
• Knowledge of COA ordinances, administrative rules, and regulations affecting department operations and personnel matters
• Knowledge of current complex and enterprise IT systems and data systems technology, security, operations, and practices
• Skill in organizing complex work of larger groups effectively and efficiently
• Skill in understanding the organization and operation of the City and department as necessary
• Skill in conducting hardware and software evaluations, performing selection and acquisition functions
• Skill in enterprise vendor management and development of collaborative relationships
• Ability to develop, implement, and administer a budget, prepare budget requests, and monitor expenditures for budgetary compliance
• Ability to consider the relative costs and benefits of potential actions, and to determine how money will be spent to get the work done, and accounting for these expenditures
• Ability to read and interpret standard accounting and financial reports
• Ability to conduct research and analyze and interpret research findings
• Ability to compile data and prepare narrative and statistical correspondence, reports, and presentations
• Ability to communicate effectively, both orally and in writing
• Ability to adhere to required compliance to all change management policies and procedures.
• Ability to adhere to required compliance to all information security policies and procedures.

Minimum Qualifications:

Education and/or Equivalent Experience:

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus three (3) years of related experience, including two (2) years supervisory experience.
• Experience may substitute for education up to four (4) years
• Master’s Degree in a related field may substitute for two (2) years of experience

Licenses and Certifications Required:

None

Preferred Qualifications:

• Demonstrated success building and managing cross-functional technology teams (or reimagining and improving existing services and organizational structures)
  
• Experience managing technology teams, programs and services including collaboration and productivity suites; digital strategy; inclusive design; DevOps; release management; quality assurance; and digital experience platform.
  
• Experience with application portfolio and lifecycle management and driving cross-departmental application rationalization efforts.
  
• Demonstrated success increasing employee adoption of digital workplace tools and community adoption of digital services.
  
• Experience implementing and supporting enterprise technology governance frameworks in partnership with multiple departments and stakeholders.
  

Notes to Candidate:

Position Overview:
Austin Technology Services is seeking a dynamic, community focused Senior IT Manager to help accelerate the City’s digital transformation. In this role, you will oversee high impact digital experience programs and services, including user centered digital strategy, holistic and collaborative design, accessibility, digital solutions, the Digital Experience Platform, and the Microsoft 365 Center of Excellence. Working closely with partners across the City, these teams deliver modern, scalable, and sustainable digital solutions-such as applications, portals, interfaces, workflows, data systems, and APIs-advancing a more connected, cohesive, and inclusive digital future for both employees and the community.

This position will lead and support talented technology professionals through a citywide IT organizational alignment, which may include building new teams, programs and services - or reimagining existing ones. You will also guide technology teams and business partners through a comprehensive, citywide applications-rationalization effort and the adoption of citywide technology governance. In this leadership role, you will strengthen cross department partnerships, foster collaboration, and champion innovative approaches that make City services easier, faster, and more accessible for our community.

Background Check:

This position requires a criminal background investigation. If selected as the top candidate, you will need a successful Criminal Justice Information System (CJIS) and Financial criminal background investigation (CBI) to be hired.

Pay Range:

$112,600-$144,700

Days and Hours:

Standard Business hours. Must reside in the state of Texas. This position is primarily remote; however, onsite presence may be required as operational needs determine.

Critical Employee:
This position has been designated as a Critical Employee. Critical Employees are considered necessary and vital and support activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services.

Fair Labor Standards Act:

This position is classified as FLSA Exempt. Exempt employees are salaried and are not eligible for overtime compensation.

Application Instructions:

In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position.

NOTE: A cover letter and/or resume will NOT be accepted or used to substitute for an incomplete job application. Once a position is closed, no additional applications or application changes will be accepted.

Skills Assessment(s) may be required as part of the recruitment process.

Use of AI is strictly prohibited to respond to the application and during the interview process.

Post Interview Verification:

If you are selected as the top candidate for a position, we will be contacting your current and former employers, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran’s preference.

Travel:

If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Benefits:

Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2026-04-01