Patient Services Specialist

Texas Tech University Health Sciences Center Lubbock, TX

Location: Lubbock, TX
Categories: Public Health
Job Type: Full Time
Posted: Dec 05, 2025

Job Description:

Patient Services Specialist

Description

Patient Services Specialist
43158BR
43158BR

Position Description
This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities.

Major/Essential Functions

Greet and assist pediatric patients and families with questions and provide support.
Answer incoming calls, schedule appointments, document messages, and respond to inquiries professionally and promptly.
Register patients, check patient in/out, verify and update demographics and insurance to avoid delays in care and ensure billing accuracy.
Ensure all registration forms are complete and up to date.
Collect co-pays/payments and reconcile charges daily.
Maintain files and records confidentially.
Maintain organization and efficiency of the front office, including office supply inventory.
Responsible for keeping the reception and patient waiting areas clean and organized.
Collaborate with pediatric nurses, providers, and team members to support clinic flow.
Participate in monthly improvement efforts.
Assist with cross-training assignments and additional duties as assigned.

Required Qualifications

A High School diploma or GED
1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=903286

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.

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Patient Services Specialist