Desktop Support (Network Technician I/II/II) - Environmental Services Department

Job Description:

Desktop Support (Network Technician I/II/II) - Environmental Services Department

Description

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.

The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408-535-1285, 711 (TTY) , or via email at CityCareers@sanjoseca.gov .

About the Department

The Environmental Services Department (ESD) is a national leader in pollution prevention, watershed protection, utility service provision, and climate action. Together, ESD employees positively impact every resident and business in San Jose.

Our department is an exceptional place to start or grow your career. We have a supportive leadership team, numerous professional growth opportunities, and an inclusive workplace culture that is welcoming of your talents! We offer an array of meaningful career paths and value flexibility - offering hybrid work and alternative work schedules in select roles. Additionally, the City offers excellent health and pension Benefits, as well as 15 paid holidays!

To learn more about ESD, follow @sjenvironment on

X (formally Twitter), Facebook, Instagram, and San Jose Environmental Services on LinkedIn.

About the Regional Wastewater Facility (RWF)

The San José-Santa Clara Regional Wastewater Facility (RWF) is one of the largest advanced wastewater treatment facilities in the nation and treats water from homes and businesses in the cities of San José, Santa Clara, Milpitas, Campbell, Cupertino, Los Gatos, Monte Sereno, Saratoga, and unincorporated areas within Santa Clara County. The RWF serves a population of over 1.4 million people and has the capacity to treat 167 million gallons of wastewater per day. For more information, visit our website at

https://www.sanjoseca.gov/your-government/departments-offices/environmental-services/water-utilities

Position Duties

Salary range(s) for this classification is as follows:

• Network Technician I: $76,396.32 - $93,103.92
• Network Technician II: $89,849.76- $109,221.84
• Network Technician III: $99,568.56-$121,080.96

This salary range(s) includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates’ qualifications and experience.

The Environmental Services Department is recruiting a Desktop Support Technician to deliver dedicated support for the department’s technology operations and needs. This role requires strong customer service skills, the ability to work effectively with both technical and non-technical staff, and the flexibility to operate in a dynamic environment that includes both operational responsibilities and project-based work. This position is 100% on-site, Monday through Friday, 8 hours per day; remote work is not currently available. The Network Technician will perform a variety of end-user support duties, including but not limited to:

• Troubleshooting computer and mobile device issues, printer configuration problems, and network connectivity.
• Identifying, diagnosing, and resolving issues or escalating them to the appropriate technical teams as needed.
• Installing software, performing upgrades, supporting applications, and ensuring proper security configurations.
• Configuring operating systems on computers and mobile devices.
• Ensuring computer accessibility to the network by resolving routine connectivity issues.
• Creating new user accounts or mailboxes and resolving issues with existing accounts.
• Adding, deleting, and modifying permissions for shared drives.
• Providing guidance and troubleshooting for Office 365 applications.
• Responding to and resolving helpdesk tickets promptly and professionally.
• Assisting with project management and implementation efforts.
• Participating in an on-call rotation to support departmental staff during weekends and holidays. On-call duties will begin only after completion of the probationary period.

Minimum Qualifications

Network Technician I

Completion of high school or equivalent (General Education Development [GED] Test or California Proficiency Certificate) AND six (6) months of college-level coursework equivalent to 15 semester/22 quarter units or vocational training or technology technician apprenticeship, both covering computer- related work such as computer and mobile endpoints repair, technical troubleshooting, application support, or other related duties.

Acceptable Substitution

Six (6) months of qualifying experience may substitute for the college-level education.

Required Licensing (such as driver’s license, certifications, etc.)

• Possession of a valid State of California driver’s license.

Network Technician II

One (1) year of college-level coursework equivalent to 30 semester/45 quarter units or vocational training or technology technician apprenticeship AND one (1) year of experience, both covering computer-related work such as computer and mobile endpoints repair, technical troubleshooting, application support, or other related duties.

Acceptable Substitution

Additional qualifying experience may substitute for the college-level education on a year-for-year basis.

Required Licensing (such as driver’s license, certifications, etc.)

• Possession of a valid State of California driver’s license.
• Possess a valid CompTIA A+ certificate, or equivalent professional, industry recognized certification acceptable to the City . One (1) additional year of related experience can substitute the CompTIA A+ requirement.

Network Technician III

Two (2) years of college-level coursework equivalent to 60 semester/90 quarter units or vocational training or technology technician apprenticeship AND two (2) years of experience, both covering computer-related work such as computer and mobile endpoints repair, technical troubleshooting, application support, or other related duties.

Acceptable Substitution

Additional qualifying experience may substitute for the college-level education requirement on a year-for- year basis.

Required Licensing (such as driver’s license, certifications, etc.)

• Possession of a valid State of California driver’s license.
• Possess a valid CompTIA A+ certificate, or equivalent professional, industry recognized certification acceptable to the City. One (1) additional year of related experience can substitute the CompTIA A+ requirement.
• Possess a valid Microsoft Specialist certification or an equivalent professional, industry recognized certification acceptable to the City within 6 months of hire.

Other Qualifications

Please note: If selected, the Conditional Offer of Employment may be contingent upon you providing proof of a valid State of California driver’s license, and an assessment of your California DMV Employer Pull Notice (EPN) as per the DMV Release of Driver Record Information form. Failure to pass the DMV Pull Notice assessment will deem you ineligible for employment.”

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.

• Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.
• Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.
• Computer Skills - Experienced with common business computer applications including but not limited to :MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel.
• Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.
• Analytical Thinking - Approaching a problem or situation by using a logical, systematic, sequential approach.
• Customer Service - Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.
• Multi-Tasking - Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s).
• Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Selection Process:

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.

If you have questions about the duties of these positions, the selection or hiring processes, please contact Eduardo Gonzalez at Eduardo1.Gonzalez@sanjoseca.gov

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application.

AI and the Hiring Process

We recognize that Artificial Intelligence (AI) is becoming part of daily life and can be a valuable tool for learning, research, and professional growth. We encourage candidates to use AI responsibly as a support in preparing application materials, live assessments, and interviews. However, we value authenticity, accuracy and truthfulness. Application responses and interview answers must reflect your own knowledge, skills, and experiences. While AI can supplement preparation, it cannot replace the originality and judgment we look for in our employees. This ensures fairness, transparency, and equity for all applicants in the hiring process.

The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits pagefor detailed information on coverage, cost, and dependent coverage.

For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website. You will be able to view information based on different Sworn/Federated job classification.

In additional to the benefits above, there is an additional perks siteto explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.

Closing Date/Time: 12/18/2025 11:59 PM Pacific

Salary:

$76,396.32 - $121,080.96 Annually