Customer Service Engineer - ITS (Prescott)
Yavapai County Prescott, Arizona, United States
- Location: Prescott, Arizona, United States
- Categories: Customer Service, Engineering
- Job Type: Full Time
- Posted: Apr 10, 2025
Job Description:
Customer Service Engineer - ITS (Prescott)
Description
RoleWe are hiring for a Customer Service Engineer
Yavapai County Information Technology Services (ITS) department is seeking a Customer Service Engineer to deliver responsive, first-tier technical support and records assistance to authorized users across County departments. Ideal candidate will possess strong problem-solving abilities, excellent communication skills, and a solid understanding of technical support procedures and record management systems.
Review class specification for Customer Service Engineer here.
Major Duties, Responsibilities
- Performs service desk related support duties.
- Documents customer requests/issues and creates service desk requests.
- Resolves tier one requests for computer assistance from users, including resetting user accounts and passwords and troubleshooting basic technical issues.
- Provides records assistance and support to both county constituents (public) and other county offices.
- Performs tasks of sorting and converting information, organizing, and preparing paper files to be scanned into digital images.
- Retrieves information from various database programs.
- Moves and lifts boxes on and off warehouse shelves.
- Drives a fully loaded cargo van for records pickup and deliveries.
- Maintains and destroys confidential documents with an industrial strength paper shredder.
- Assists researchers in finding public documents.
- Resolves customer inquiries and concerns by telephone or email.
- Performs other job-related duties as assigned.
Minimum Qualifications
Education:
High school diploma or equivalent.
Experience:
A minimum of six (6) months of customer service or general office experience.
Additional Requirements:
Must possess a valid Arizona driver’s license.
EMPLOYEE BENEFITS
Yavapai County Government offers a comprehensive employee benefits package to
Full-Time employees working 30 or more hours per week that includes but is not limited to:
• 10 Paid Holidays Per Year
• Annual Leave
• Employee Assistance Program (EAP)
• Health Care Insurance - Medical, Dental, Vision
• Life Insurance
• Long-Term & Short-Term Disability
• Retirement Plans
• Sick Leave
• Tuition Reimbursement Program
ELECTIVE COVERAGE
• 457 Deferred Compensation Program
• Dependent Health Care Insurance - Medical, Dental, Vision
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Short-Term Disability
• Supplemental Life (for employees & dependents)
PLEASE NOTE
• Part-Time , Temporary and Seasonal employees accrue Sick Leave based on hours worked.
• Part-Time employees have limited benefits available.
• Temporary and Seasonal employees are not eligible to accrue Annual Leave.
Click here to view our benefits summary.
Closing Date/Time: 4/23/2025 5:00 PM Arizona