Health Services Manager, Senior

Job Description:

Health Services Manager, Senior

Description

CAREER DESCRIPTION

HEALTH SERVICES MANAGER, SENIOR

In addition to performance-based merit increases, this position is scheduled to receive a salary range increase on the following date:

Effective June 27, 2025 - 4.00% increase

Salary may be negotiable within the range listed above, based on position requirements and successful candidate’s qualifications, subject to appropriate authorization.

This recruitment is open to the public for a minimum of five (5) business days and is scheduled to close at 11:59 PM (PST) on January 16 th , 2025. Qualified a pplicants are encouraged to apply immediately.

The open eligible list established by this recruitment will be used to fill current and future Health Services Manager, Senior positions. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County.

HEALTH CARE AGENCY
The County of Orange , Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the leadership of the Agency Director, a dynamic executive team with an organizational structure comprised of five (5) service areas - Administrative Services, Behavioral Health Services, Correctional Health Services, Specialized Medical Services and Public Health Services - is committed to meeting the health needs of the diverse Orange County community.

THE DEPARTMENT
The Behavioral Health Services (BHS) Division consists of the following areas: Adult and Older Adult Behavioral Health, Children and Youth Services, Quality Management Services, Mental Health Services Act Office, Data Analytics and Evaluation, Crisis and Acute Care Services, Substance Use Services, and Forensics and Justice Involved. These divisions provide a culturally competent and client-centered system of behavioral health services for all eligible county residents in need of treatment for alcohol and other drug abuse and mental health care.

THE PROGRAM
Quality Management Services (QMS) is the BHS function area that is responsible for the implementation of the BHS Quality Improvement System to ensure quality services across the system of care. QMS oversees the development and evaluation of the BHS Quality Assessment and Performance Improvement (QAPI) program, which includes establishing an annual work plan and monitoring numerous performance measures (PM) and performance improvement projects (PIP) for the Behavioral Health Plan (BHP).
QMS consists of two (2) divisions that offer distinct but complementary services to the system. The Health Records Manager (HRM) division is comprised of the information systems necessary to capture behavioral health services data, through the BHS Electronic Health Record (EHR), which is used both to maintain clinical records and for billing of all BHS services. The HRM maintains responsibility for record quality and integrity, health information management, and administrative operations at BHS county clinic. The Quality Assurance/Quality Improvement (QA/QI) division is comprised of five (5) support teams that work with BHS programs to support clinical operations and QA/QI activities, including clinical records review, provider technical assistance, credentialing, provider tracking, utilization management and regulatory compliance with behavioral health funding sources.
THE OPPORTUNITIES
The immediate vacancy is within QMS. However, future vacancies may be in other Divisions; thus, qualified applicants are encouraged to apply.

This Health Services Manager, Senior (HSM Sr.) position is in the QMS, HRM division. The HRM division supports a range of behavioral health information management functions including, but not limited to health record requests, electronic health record technical support and data quality, EHR training and support, front office program operations, and behavioral health billing support. This HSM Sr. position provides oversight and direction to a division within QMS, works with different agencies and departments involved in BHS programs to build collaboration and effective relationships among stakeholders, provides oversight to a team of managers who oversee multiple programs, sets objectives for these programs to ensure achievement of goals through outcome collection and data for analysis, provides leadership and direction for the EHR, Integrated Records Information System (IRIS) team, Health Information Management (HIM) and Office Coordination/billing (OCT) teams, sets short and long term strategies for QMS programs, and provides leadership on behavioral health quality standards for applicable healthcare compliance and behavioral health policy.
Additional duties include:

• Provides operational and technical management and direction to staff in the HRM division.
• Implements health services and programs and manages work systems and processes to ensure procedures meet compliant standards.
• Evaluates health services and programs and research trends and best practices to recommend and implement changes.
• Oversees and conducts performance evaluations, employee development, hiring, discipline, and termination procedures as well as directly supervises management, professional, paraprofessional, and/or support staff.
• Troubleshoots and resolves program or work unit issues and keeps senior management informed of issues/resolution.
• Makes resource allocation recommendations and implements resource allocation recommendations.
• Oversees the research and analysis of policy and related information and makes recommendations to higher-level management.
• Coordinates with the general public, service providers, vendors, internal staff, and/or external agencies; establishes and manages partnerships; convenes, facilitates, and attends meetings; and prepares and makes presentations to the public, elected officials, appointment boards, and other stakeholders.
• Performs other duties of a similar nature and level as assigned.

DESIRABLE QUALIFICATIONS AND CORE COMPETENCIES
Possession of a Health Care Compliance (CHS) Certification or Certification in Healthcare Privacy Compliance (CHPC) by the Health Care Compliance Association (HCCA) Compliance Certification Board is desirable, but not required.
Valid registration as a Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), Licensed Professional Clinical Counselor (LPCC), Registered Nurse (RN) or Licensed Psychologist may be required for some positions.
In addition, the ideal candidate will possess extensive knowledge and experience in the following core competencies:

Professional & Technical Expertise

• Understanding and application of behavioral health knowledge, including current issues, challenges, and trends
• Interpreting and implementing laws, regulations, policies, and procedures concerning health care regulations
• Understanding and application of healthcare Quality Management principles
• Knowledgeable about healthcare compliance and health system administrative operations and billing.
• Knowledgeable about health information management and exchange, including frameworks for interoperability and Application Programming Interfaces
• Proficient use of Microsoft Suite programs, such as Word, Excel, and Outlook

Thinking and acting systematically | Leading Cross-Divisional Collaboration | Managing Organizational Complexity

• Using appropriate judgment, data, and risk management skills in making business decisions and formulating policy recommendations for achieving positive business outcomes
• Analyzing problems and proposing new solutions while dealing with changing priorities
• Identifying department needs, and the development, design and implementation of program objectives, policies and procedures, compliance, and audits
• Actively seeking and encouraging identified stakeholders to contribute their points of view, ideas and suggestions
• Understanding organizational culture and policies and navigating complex political situations with poise and professionalism

Leadership | Coaching and Developing Others | Valuing Diversity

• Reviewing and analyzing staffs’ strengths and weaknesses to distinguish their talents and development needs
• Sharing knowledge and expertise willingly and supporting others’ career and development plans
• Valuing differing backgrounds and points of view in the workplace and leveraging those differences in group process and decision making
• Removing barriers to equal opportunity and participation
• Determining objectives, prioritizing tasks, and delegating work/allocating responsibilities to staff according to their abilities and opportunities for development
• Setting and aligning performance goals for individuals and participating groups and ensuring goals are aligned with BHS
• Clarifying group agenda and allocating time for topics; clarifying issues and identifying action items

Building and Maintaining Relationships | Handling and Resolving Conflict

• Building effective working relationships inside and outside the organization and dealing effectively with various levels of the organization
• Creating rapport and trust with parties having divergent interests or goals
• Dealing with interpersonally or politically challenging situations calmly and diplomatically, while diffusing tension

MINIMUM QUALIFICATIONS

Click here to learn more about the minimum qualifications for the Health Services Manager, Seniorclassification as well as the Physical, Mental, and Environmental Conditions.

RECRUITMENT PROCESS
Human Resource Services (HRS) screens all application materials for minimum qualifications. After screening, applicants who meet the minimum qualifications will be referred to the next step in the recruitment process. All applicants will be notified via email of their status in the process.

Application Screening (Refer/Non-Refer)
Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.

Structured Oral Interview | SOI
Applicants will be interviewed and rated by a panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job.

Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure.


Eligible List
Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

ADDITIONAL INFORMATION

Veterans Employment Preference Policy (VEPP)

The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.

Email Notification
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.

Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com .

Frequently Asked Questions

Click here for additional Frequently Asked Questions.

For specific information pertaining to this recruitment, please contact Rasika Wijayaweera at (714) 834-7877 or RWijayaweera@ochca.com .

EEO INFORMATION

Orange County, as an equal employment opportunity employer,
encourages applicants from diverse backgrounds to apply.

Administrative Management *
In addition to the County's standard suite of benefits -- such as a variety of health plan options, sick and vacation time and paid holidays -- we also offer an excellent array of benefits such as:

• Retirement: Benefits are provided through the Orange County Employees' Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
  http://www.ocers.org/active-member-information .
• Paid Leave: Twelve holidays per year plus sick and vacation time
• Health & Dependent Care Reimbursement Accounts
• Dental Insurance: County pays 100% of employee and dependent premiums
• Paid Life Insurance: $100,000 life insurance policy
• Paid Accidental & Death and Dismemberment Insurance: $100,000 AD&D insurance policy
• Paid Short & Long Term Disability insurance programs
• 457 Defined Contribution Program

*Effective 07/01/20, management employees who are sworn Public Safety Managers receive health insurance benefits through the AOCDS Medical Benefit Plans.

Click here for information about benefits offered to County of Orange employees.

Closing Date/Time: 1/16/2025 11:59 PM Pacific

Salary:

$122,969.60 - $170,310.40 Annually