OPS GOVERNMENT OPERATIONS CONSULTANT II - 1

Summary

Ops Government Operations Consultant II

This position will be used for multiple vacancies. Open competitive. Your specific responsibilities include:

• Independent duties (routine handling & process support)
• Initial complaint intake
• Document processing
• Log management
• Referral action
• Information distribution
• Data validation
• Assisting duties (requires supervision/collaboration with lead specialist)
• Investigation assistance
• Drafting responses
• Policy analysis support
• Training development
• Quality assurance (QA) reporting

Required knowledge, skills, and abilities:

• Bilingual in Spanish and English or Haitian Creole and English
• Ability to interpret and apply complex state and federal regulations to complaint situations
• Strong communication skills
• Ability to maintain strict confidentiality of complainant identities
• Experience conducting basic fact-finding, intake interviews, or case documentation
• Experience using state database software to log, track, and manage sensitive case files or customer records

Qualifications:

• Bachelor's degree in Human Resources, Public Policy, Social Science, or related field (experience may be substituted for education)
• Prefer 1 to 2 years of professional, job-related experience
• Prefer experience in workforce development, paralegal services, human services, public administration, or regulatory compliance/investigations
• Prefer previous experience working with Spanish or Haitian Creole speakers

Duties and responsibilities of this position must be performed at the official work site of the Department. Travel may be required.

Pay: $20.00 - $26.00/hour

Our organization and mission: FloridaCommerce works across the state to support Florida's economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters. FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.

The work you will do: The Assistant Complaint System Specialist assists in the administration of the Wagner-Peyser complaint system, ensuring that all complaints alleging violations of ES regulations or employment-related laws are processed according to federal and state standards.

The difference you will make: Operating within Florida's State Workforce Agency, FloridaCommerce this role serves as a regulatory resource. The U.S. Department of Labor (DOL) mandates a functional Employment Service Complaint System under 20 CFR Part 658 Subpart E. The incumbent serves as an accessible point of contact for workers facing unlawful workplace practices. By directly executing the intake of ETA Form 8429, they ensure that citizen and non-citizen complaints regarding wage theft, unsafe working conditions, or employer discrimination are officially captured. This direct intervention halts workplace exploitation and recovers owed wages.

How you will grow: FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management.

Where you will work: Tallahassee is Florida's Capital City and continues to grow by attracting development and new businesses. Tallahassee is known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources. Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC). Approximately 22 miles from the nearest beach. Within a state having no state income tax for residents of Florida.

Working for the state of Florida has benefits! State group insurance coverage options (health, life, dental, vision, and other supplemental options), ongoing comprehensive training provided, career growth, highly skilled, professional environment.

Job Description

Ops Government Operations Consultant II

This position will be used for multiple vacancies. Open competitive. Your specific responsibilities include:

• Independent duties (routine handling & process support)
• Initial complaint intake
• Document processing
• Log management
• Referral action
• Information distribution
• Data validation
• Assisting duties (requires supervision/collaboration with lead specialist)
• Investigation assistance
• Drafting responses
• Policy analysis support
• Training development
• Quality assurance (QA) reporting

Required knowledge, skills, and abilities:

• Bilingual in Spanish and English or Haitian Creole and English
• Ability to interpret and apply complex state and federal regulations to complaint situations
• Strong communication skills
• Ability to maintain strict confidentiality of complainant identities
• Experience conducting basic fact-finding, intake interviews, or case documentation
• Experience using state database software to log, track, and manage sensitive case files or customer records

Qualifications:

• Bachelor's degree in Human Resources, Public Policy, Social Science, or related field (experience may be substituted for education)
• Prefer 1 to 2 years of professional, job-related experience
• Prefer experience in workforce development, paralegal services, human services, public administration, or regulatory compliance/investigations
• Prefer previous experience working with Spanish or Haitian Creole speakers

Duties and responsibilities of this position must be performed at the official work site of the Department. Travel may be required.

Pay: $20.00 - $26.00/hour

Our organization and mission: FloridaCommerce works across the state to support Florida's economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters. FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.

The work you will do: The Assistant Complaint System Specialist assists in the administration of the Wagner-Peyser complaint system, ensuring that all complaints alleging violations of ES regulations or employment-related laws are processed according to federal and state standards.

The difference you will make: Operating within Florida's State Workforce Agency, FloridaCommerce this role serves as a regulatory resource. The U.S. Department of Labor (DOL) mandates a functional Employment Service Complaint System under 20 CFR Part 658 Subpart E. The incumbent serves as an accessible point of contact for workers facing unlawful workplace practices. By directly executing the intake of ETA Form 8429, they ensure that citizen and non-citizen complaints regarding wage theft, unsafe working conditions, or employer discrimination are officially captured. This direct intervention halts workplace exploitation and recovers owed wages.

How you will grow: FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management.

Where you will work: Tallahassee is Florida's Capital City and continues to grow by attracting development and new businesses. Tallahassee is known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources. Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC). Approximately 22 miles from the nearest beach. Within a state having no state income tax for residents of Florida.

Working for the state of Florida has benefits! State group insurance coverage options (health, life, dental, vision, and other supplemental options), ongoing comprehensive training provided, career growth, highly skilled, professional environment.