Emergency Services Dispatcher

Summary

Summary

About the Position: Red River Army Depot (RRAD) is located in northeast Texas, 19 miles west of Texarkana and approximately 170 miles northeast of Dallas. RRAD is near the corners of 4 states - Arkansas, Louisiana, Oklahoma and Texas. The depot's enormous maintenance mission includes the repair, rebuild, overhaul and conversion of tactical wheeled vehicles. For more information on Red River Army Depot, go to the following web site: www.redriver.army.mil.

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Duties

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• Serve as an Emergency Services Dispatcher for the Directorate of Emergency Services providing around the clock 24/7 services to the public by answering emergency 911 calls, and dispatches appropriate personnel and equipment.
• Maintain an accurate status of emergency response equipment and personnel to assure prompt and accurate response.
• Responsible for the control of all emergency response patrols (fire, police, and ambulance) to include, but not limited to, the dispatching of, rendering assistance/guidance to, and the supplying of critical information to patrol units.
• Prepare police blotters and other associated police and emergency response reports and performs filing and other administrative duties as required.

Requirements

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Conditions of employment

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires the incumbent be able to obtain and maintain appropriate security clearance for access to Depot Production Computer System.
• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment.
• Appointment to this position is subject to a one year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 315. While probationary the incumbent can be terminated with limited appeal rights.
• This position is subject to Temporary Duty (TDY) or business travel up to 10%.
• This position requires the completion of a pre-employment Physical Examination and an annual examination thereafter to ensure the continued, required level of physical health and ability or fitness to perform the duties of the position.
• This position is subject to an alternate work schedule, which may require an uncommon tour of duty (including nights, weekends and holidays, 12-hour shifts during the tour of duty).
• Due to the nature of this position, employees are required to work both planned and unscheduled overtime.
• This position requires rotating shift work to provide coverage on evenings, weekends, holidays, or special situations. Employee shifts are rotated on a regularly scheduled basis.
• This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations.
• This position has been designated "Mission Essential".
• This position requires to obtain and maintain within 12 months of employment State of Texas TLET (Texas Law Enforcement Telecommunication System) Certification.
• This position requires to obtain and maintain within 6 months of employment DoDI Tele-communicator I and II Certification.
• This position requires to obtain and maintain within 6 months of employment Crisis Communications Certification.
• This position requires to obtain and maintain within 90 days of employment Basic Life Support training certification from, or in accordance with, the American Heart Association and American Red Cross.
• This position requires incumbent to obtain and maintain within 6 months of employment the Basic Tele-communicator Certification.
• This position requires incumbent to obtain and maintain within 6 months of employment the State Crime Information Center or National Crime Information Center (NCIC) Certification.

Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes 1) Determining the nature of the emergency calls; 2) Dispatching the emergency calls to the appropriate personnel such as law enforcement, fire, or emergency medical services; 3) Utilizing office automation systems for computer aided dispatching or monitoring system activity for suspicious behavior. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

OR

Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

OR

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit:

Additional information

• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• This position requires a 1 year probationary period during which the agency evaluates your fitness and whether your continued employment advances the public interest. In making this determination, the agency may consider your performance and conduct; agency needs and interests; whether your continued employment supports organizational or Government goals; and whether it promotes the efficiency of the Federal service. Continued employment requires written certification that it advances the public interest.
• Direct Deposit of Pay is required.
• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
• If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
• This is a(n) Transportation and Distribution Management Career Field position.
• Multiple positions may be filled from this announcement.
• Salary includes applicable locality pay or Local Market Supplement.
• Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.



Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Job Description

Summary

About the Position: Red River Army Depot (RRAD) is located in northeast Texas, 19 miles west of Texarkana and approximately 170 miles northeast of Dallas. RRAD is near the corners of 4 states - Arkansas, Louisiana, Oklahoma and Texas. The depot's enormous maintenance mission includes the repair, rebuild, overhaul and conversion of tactical wheeled vehicles. For more information on Red River Army Depot, go to the following web site: www.redriver.army.mil.

Learn more about this agency

Duties

Help

• Serve as an Emergency Services Dispatcher for the Directorate of Emergency Services providing around the clock 24/7 services to the public by answering emergency 911 calls, and dispatches appropriate personnel and equipment.
• Maintain an accurate status of emergency response equipment and personnel to assure prompt and accurate response.
• Responsible for the control of all emergency response patrols (fire, police, and ambulance) to include, but not limited to, the dispatching of, rendering assistance/guidance to, and the supplying of critical information to patrol units.
• Prepare police blotters and other associated police and emergency response reports and performs filing and other administrative duties as required.

Requirements

Help

Conditions of employment

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires the incumbent be able to obtain and maintain appropriate security clearance for access to Depot Production Computer System.
• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment.
• Appointment to this position is subject to a one year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 315. While probationary the incumbent can be terminated with limited appeal rights.
• This position is subject to Temporary Duty (TDY) or business travel up to 10%.
• This position requires the completion of a pre-employment Physical Examination and an annual examination thereafter to ensure the continued, required level of physical health and ability or fitness to perform the duties of the position.
• This position is subject to an alternate work schedule, which may require an uncommon tour of duty (including nights, weekends and holidays, 12-hour shifts during the tour of duty).
• Due to the nature of this position, employees are required to work both planned and unscheduled overtime.
• This position requires rotating shift work to provide coverage on evenings, weekends, holidays, or special situations. Employee shifts are rotated on a regularly scheduled basis.
• This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations.
• This position has been designated "Mission Essential".
• This position requires to obtain and maintain within 12 months of employment State of Texas TLET (Texas Law Enforcement Telecommunication System) Certification.
• This position requires to obtain and maintain within 6 months of employment DoDI Tele-communicator I and II Certification.
• This position requires to obtain and maintain within 6 months of employment Crisis Communications Certification.
• This position requires to obtain and maintain within 90 days of employment Basic Life Support training certification from, or in accordance with, the American Heart Association and American Red Cross.
• This position requires incumbent to obtain and maintain within 6 months of employment the Basic Tele-communicator Certification.
• This position requires incumbent to obtain and maintain within 6 months of employment the State Crime Information Center or National Crime Information Center (NCIC) Certification.

Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes 1) Determining the nature of the emergency calls; 2) Dispatching the emergency calls to the appropriate personnel such as law enforcement, fire, or emergency medical services; 3) Utilizing office automation systems for computer aided dispatching or monitoring system activity for suspicious behavior. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

OR

Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

OR

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit:

Additional information

• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• This position requires a 1 year probationary period during which the agency evaluates your fitness and whether your continued employment advances the public interest. In making this determination, the agency may consider your performance and conduct; agency needs and interests; whether your continued employment supports organizational or Government goals; and whether it promotes the efficiency of the Federal service. Continued employment requires written certification that it advances the public interest.
• Direct Deposit of Pay is required.
• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
• If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
• This is a(n) Transportation and Distribution Management Career Field position.
• Multiple positions may be filled from this announcement.
• Salary includes applicable locality pay or Local Market Supplement.
• Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.



Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.