ADMINISTRATIVE MANAGER 13, ISD (Division Manager - Custodial & Landscaping Services)

Job Description

Position/Program Information

EXAM NUMBER
W1082W

FILING PERIOD

The application filing period will begin on Thursday, August, 20, 2026, at 8:00 a.m. (PT) - Continuous. We will keep accepting applications until the positions are filled. The application window may close unexpectedly once we have enough qualified candidates.

TYPE OF RECRUITMENT
We welcome applications from anyone.

Type of recruitment

We welcome applications from anyone.

Why Work For Us?

With almost 10 million residents, Los Angeles County is the most populous county in the nation! As the largest employer in Southern California with over 100,000 employees in 39 departments, we provide vital and diverse public services like law enforcement, property assessment, public health protection, water conservation, and cultural activities.

The County has more than 2,100 different job types, offering a lifetime of opportunities and careers! We are dedicated professionals committed to preserving the dignity and integrity of the workplace as well as protecting the rights of each employee. Join us and discover one of the strongest public-sector benefits packages in the county with a rich selection of health care options, robust retirement plans and the flexibility to work, relax, and rejuvenate to reach your fullest personal and professional potential.
The Internal Services Department (ISD) plays a significant role in supporting all departments and commissions within the Los Angeles region. With an annual budget estimated at $905 million, 2,158 budgeted positions, and more than 5,120 contracted workers, ISD delivers crucial services that keep County operations running efficiently every day. ISD offers many different types of career opportunities that promote professional and personal growth as well as a rewarding and exciting work environment of varying professions in facilities management, information technology, environmental, administrative, purchasing and contracting. ISD's commitment is to provide Speed, Reliability, and Value.

The Division Manager - Custodial & Landscaping Services provides leadership, strategic direction, and operational oversight for the County’s custodial, landscaping, pest control, and related facility support services across a large and diverse portfolio.

Reporting to the General Manager, this role is responsible for integrating service delivery, financial planning, contract management, and data-driven performance systems to ensure efficient, cost-effective, and high-quality services aligned with County priorities.

For more information about the outstanding benefits offered by Los Angeles County, please visit us here : https://hr.lacounty.gov/benefits/ .

If you have questions about working for LA County, including current open recruitments, tips on crafting a resume or acing an interview, career planning, or any other general information, please visit our website at : https://hr.lacounty.gov/ .

Special Salary Information:

This position is subject to the provisions of the Management Appraisal of Performance Plan (MAPP). Initial salary placement and subsequent salary adjustments will be made in accordance with MAPP guidelines and regulations.

OUT-OF-CLASS EXPERIENCE WILL NOT BE ACCEPTED FOR THIS EXAMINATION.

REQUIRED EXPERIENCE MUST BE FULLY MET AT THE TIME OF FILING, AND CLEARLY INDICATED ON THE APPLICATION.

Essential Job Functions

Executive Leadership & Organizational Management

• Oversees and manages custodial and landscaping operations across multiple County facilities and service environments to ensure efficient, compliant, and customer-focused service delivery
• Directs and develops a multi-layered organization including managers, supervisors, and administrative functions to achieve organizational goals and operational objectives.
• Establishes division-wide performance standards, accountability measures, and organizational priorities aligned with departmental strategy initiatives.
• Leads workforce planning, organizational design, and succession strategies to support operational and business objectives.
• Manages labor relations within a unionized environment, ensuring compliance with applicable Memorandums of Understanding (MOUs), County policies, and labor regulations.

Strategic Operations Oversight

• Develops and implements service delivery strategies, tiered service models, and Service Level Agreements (SLAs) to align services with customer needs and funding levels.
• Drives consistency, standardization, and operational efficiency across all service areas.

Data-Driven Performance Management & Technology

• Develops and implements performance metrics, indicators, dashboards, and reporting tools to monitor service delivery, contractor performance, and operational efficiency.
• Uses data analytics to identify trends, inform decision-making, and drive continuous improvement.
• Leads the implementation of advanced technologies and systems to improve operational efficiency, service tracking, and performance management.

Financial Strategy & Contract Management

• Directs budget planning, financial oversight, expenditure management, and contract-related spending for the division.
• Leads or coordinates the development and refinement of rate structures, cost recovery models, and chargeback methodologies in coordination with PLAD and Finance.
• Administers contract development, scope creation, service specifications, and compliance standards to ensure contractor accountability and service quality.
• Identifies cost drivers, contract inefficiencies, and performance gaps; implements strategies to improve cost control, service quality, and contract value.
• Ensures financial accountability, audit readiness, and alignment between service delivery outcomes and funding allocations.

Operational Efficiency & Process Improvement

• Implements operational improvements through process redesign, workflow optimization, and system enhancements.

Policy, Programs, Equity & Sustainability

• Leads implementation of Countywide and Board-directed initiatives, including sustainability, service expansion, and special programs.
• Develops policies, guidelines, and operational frameworks to ensure compliance and alignment with departmental priorities.
• Promotes equitable service delivery and ensures services support the diverse needs of County departments and communities.
• Ensures services meet all applicable regulatory, environmental, and safety requirements.

Executive Reporting, Stakeholder Coordination & Customer Experience

• Serves as a key liaison with County departments, leadership, contractors, and external partners.
• Resolves customer service concerns and implements service improvements to enhance customer satisfaction and public perception.

Emergency Management & Service Continuity

• Leads emergency response and service continuity efforts for custodial and landscaping operations, ensuring rapid mobilization and continuity of critical services.
• Coordinates emergency custodial response activities involving biohazards, hazardous materials, natural disasters, public health incidents, and continuity of essential County services.

Service Model Transformation & Business Integration

• Leads the transition to a performance-based, cost-recovery service model, integrating operations, finance, and customer service strategies.
• Ensures alignment between service delivery, financial performance, and customer expectations.

For more information, please view the classification specification:
https://www.governmentjobs.com/careers/lacounty/classspecs/1066162

Requirements

Requirements to Qualify:

(You must POSSESS and CLEARLY EXPRESS detailed years' of experience performing relevant duties, related to the requirement below within your online job application. Be sure to include this information in the “Experience” section of your online job application.)

Five years of experience managing custodial and landscaping* services for an organization with multiple operational units at the level of Section Manager, Custodial Services, ISD . The experience must include directing the budget, personnel, fiscal, and other administrative functions.

You must meet the above requirement(s) in order to be appointed to fill any vacancies related to this recruitment.

LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS:

Physical Class 2 - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

Special Requirements Information:

*Managing custodial and landscaping is defined as managed at the level of Section Manager, Custodial Services, ISD . Managed custodial and landscaping staff through subordinate supervisor(s). Measures staff performance and ensures accountability through performance evaluations and disciplinary actions. Plans, directs, coordinates, and oversees custodial cleaning and grounds-maintenance operations, including personnel, scheduling, budgets, equipment, safety compliance, service quality, and daily operational performance.


Desirable Qualifications / Weighted Parts:

Additional credit will be given to applicants that possess the following desirable qualifications in education and experience.

Education:

• Bachelor’s degree in business administration, public administration, facilities management, or a related field.
  
• Master’s degree in business administration, public administration, facilities management, or a related field.
  

You must submit legible copies of each degree you would like considered for credit.

Management-Level Experience in the following areas:

• Custodial work and landscaping in a large public sector or government organization.
• Contract management.
• Procurement.
• Vendor performance oversight.
• Implementing Key Performance Indicators (KPIs) , dashboards, and data-driven performance systems.
• Developing cost recovery models, rate structures, or chargeback systems.
• Working in a unionized environment.
• Sustainability practices related to custodial and landscaping services.

You must provide written documentation in the Supplemental Questionnaire section supporting your experience in these areas listed above in order to receive credit.

To receive credit for your education, include a legible copy of all relevant official documents, including your diploma, transcript, or letter/certificate from an accredited institution or email it to Kari Irby at [email protected] within seven (7) calendar days of filing your application. The document should show the date the degree was conferred and be in English. If not in English, then translation is required. International degrees must be evaluated for equivalency to U.S. standards if not listed in the International Handbook of Universities or World Higher Education Database. Documents marked as unofficial will not be accepted. For more information on our standards for educational documents, please visit: https://file.lacounty.gov/SDSInter/dhr/070812_PPG123.pdf ;

We do not accept password-protected documents. Ensure documents are unlocked and legible before attaching to your application or sending to the exam analyst.

Additional Information

EXAMINATION CONTENT:

This assessment type will evaluate the education and experience you list on a supplemental questionnaire and assign a score based on a standardized scoring system worth 100% of your total score. This part of the assessment is worth 100% of your total score and assesses: Desirable Qualifications.

Applicants must receive a passing score of 70% or higher on the assessment to be added to the Eligible List.

ELIGIBILITY AND VACANCY INFORMATION
Applications will be processed as they are received and added to the list accordingly.

Applicants who passed the assessment(s) are placed on a list for a period of twelve (12) months. We will use this list to fill vacancies in the Internal Services Department as they occur.
SPECIAL INFORMATION
Appointees may be required to work any shift , including evenings, nights, weekends, and holidays.
APPLICATION AND FILING INFORMATION:

We only accept applications filed online. Applications submitted by U.S. mail, fax, or in person are not accepted. Apply online by clicking on the "Apply" green button at the top right of this posting. This website can also be used to get application status updates.

Please fill out the application completely. Provide relevant job experience including employer's name and address, job title, beginning and ending dates, number of hours worked per week, and description of work performed.

We may verify information included in the application at any point during the examination and hiring process, including after an appointment has been made. Falsification of information could result in refusal of application or rescission of appointment. Copying verbiage from the Requirements or class specification as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification.

We will send notifications to the email address provided on the application, so it is important that you provide a valid email address. If you choose to unsubscribe or opt out from receiving our emails, it is possible to view notices by logging into governmentjobs.com and checking the profile inbox. It is every applicant's responsibility to take steps to view correspondence, and we will not consider claims of missing notices to be a valid reason for re-scheduling an exam part. Register the below domains as approved senders to prevent email notifications from being filtered as spam/junk mail.

[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]

New email addresses need to be verified. This only needs to be done once per email address and can be done at any time by logging in to governmentjobs.com and following the prompts. This is to enhance the security of the online application and to prevent incorrectly entered email addresses.

SOCIAL SECURITY NUMBER
Federal law requires that all employed persons have a Social Security Number, so include yours when applying.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES
For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Please refer to their website for updated information https://lacountylibrary.org/library-locator .

NO SHARING OF USER ID, E-MAIL, AND PASSWORD
All applicants must file their application using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.

ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI)
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. We are committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.
Contact us:
Exam Number: W1082W
Department Contact Name: Kari Irby
Department Contact Email: [email protected]
California Relay Services Phone:(800) 735-2922
ADA Coordinator Phone:(323) 267-2436
Teletype Phone:(800) 899-4099 [Alternate Teletype Phone: (800) 897-0077 ]

For detailed information, please click here