DoD Security Clearance Specialist (19)

Summary

Providing 24x7x365 support for mission-critical outages, the full-time fully remote Mission-Critical Outage Support Specialist will manage technical coordination, root-cause analysis, and status reporting for critical outages affecting DLA enterprise infrastructure applications and services.Key responsibilities:Provide on-call support for mission-critical outages and respond rapidly to high-priority incidentsCoordinate technical response teams and maintain a chronological outage timeline documenting actions and communicationsSupport post-event reviews and document corrective actions to prevent recurrence of outagesRequired qualifications:Active Department of Defense Secret clearance requiredMinimum six years of progressive information technology experienceAt least three years supporting hardware, software, or enterprise service operationsExperience in diagnosing and resolving technical problems in enterprise environmentsFamiliarity with ServiceNow Major Incident Management and ITIL incident/problem management

Job Description

Providing 24x7x365 support for mission-critical outages, the full-time fully remote Mission-Critical Outage Support Specialist will manage technical coordination, root-cause analysis, and status reporting for critical outages affecting DLA enterprise infrastructure applications and services.Key responsibilities:Provide on-call support for mission-critical outages and respond rapidly to high-priority incidentsCoordinate technical response teams and maintain a chronological outage timeline documenting actions and communicationsSupport post-event reviews and document corrective actions to prevent recurrence of outagesRequired qualifications:Active Department of Defense Secret clearance requiredMinimum six years of progressive information technology experienceAt least three years supporting hardware, software, or enterprise service operationsExperience in diagnosing and resolving technical problems in enterprise environmentsFamiliarity with ServiceNow Major Incident Management and ITIL incident/problem management