Airport Service Desk Supervisor

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Airport Service Desk Supervisor

Harry Reid International Airport Las Vegas, Nevada, United States

Job Description:

Airport Service Desk Supervisor

Description

ABOUT THE POSITION

The Clark County Department of Aviation (DOA) is seeking qualified candidates to apply for the Airport Service Desk Supervisor position. This position leads the Information Systems (IS) Service Desk and End User Support teams, ensuring responsive, reliable, and customer-focused technology support for airport employees, airline operations, and passenger-facing systems. The supervisor is responsible for daily service desk operations, staff development, incident and request management, end-user device support, performance monitoring, and continuous service improvement. This position works closely with technical teams, business partners, and vendors to resolve issues, manage escalations, conduct performance monitoring, and maintain dependable technology services in a complex airport environment. The ideal candidate is an experienced, service-oriented leader who uses technology service management practices, performance data, automation, and effective communication to improve customer experience and support the DOA's operational goals. This role requires a collaborative leader who can develop technical employees, manage competing priorities, communicate with technical and nontechnical stakeholders, and ensure timely resolution of issues involving computers, mobile devices, networks, applications, terminals, and related hardware and software.

This classification is designated exempt under the Fair Labor Standards Act (FLSA), and is therefore, not eligible for overtime.

THIS RECRUITMENT IS LIMITED TO THE FIRST 150 APPLICATIONS RECEIVED AND WILL CLOSE WITHOUT NOTICE ONCE THAT NUMBER IS REACHED.

This examination will establish an Open Competitive Eligibility List to fill current and/or future vacancies that may occur within the next six (6) months or may be extended as needed by Employee Services.

Employee Services reserves the right to call only the most qualified applicants to the selection process.

MINIMUM REQUIREMENTS

Education and Experience:

Equivalent to a Bachelor's Degree in Computer Science, Management Information Systems, or a related field AND four (4) years of full-time directly related experience in a service desk and/or problem resolution, two (2) years of which includes lead or senior level help desk experience. Professional level experience and/or education that has provided the skills and knowledge necessary to perform all job functions at this level may be substituted on a year-for-year basis for a maximum of two (2) years.

All qualifying education and each experience must be clearly documented in the “Education” and “Work Experience” sections of the application. Do not substitute a resume for your application or write "see attached resume" on your application. All details must be written in your own words and cannot be copied from job descriptions or other external sources.

Licensing and Certification: Specified positions may require possession of a valid Nevada Class C driver's license at time of hire.

Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination.

Residency Requirement: Permanent employees must maintain a principal place of residency within the boundaries of Clark County and provide proof of compliance with Nevada motor vehicle registration and drivers' license laws within 90 days of employment.

Citizenship: Candidates must be legally authorized to work in the United States. Please note, Clark County does not provide H1B visa sponsorships or transfers for any employment positions.

Background Check: Employment with the Department of Aviation is contingent upon completion of an education/experience background investigation, a fingerprint-based criminal history record check processed by the FBI, and upon the ability to be granted and maintain a security badge as mandated by the Transportation Security Administration. Note: all prospective hires must present two original government issued ID's upon acceptance of job offer. Examples of acceptable ID's include a Passport, Driver's License or DMV issued ID, birth certificate, Social Security card, Voter Registration card, school issued ID with picture, etc.

Customs and Border Protection Security Seal Program: Employment with the Department of Aviation in this job title is contingent upon a ten year employment and five year residency history record check and the ability to present original identity based documentation in order to meet the requirements for a Security Seal.

PHYSICAL DEMANDS

Mobility to work in a typical office setting and use standard office equipment, stamina to remain seated and maintain concentration for an extended period of time, vision to read printed materials and a computer screen, and hearing and speech to communicate in person or over the telephone. Must be capable of traveling to various county locations and work sites to attend meetings and conduct training programs. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

Join the Clark County Department of Aviation Family where we offer a comprehensive benefits package that includes:

Closing Date/Time: 8/25/2026 5:01 PM Pacific

Salary:

$39.26 - $58.04 Hourly
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