After Hours Dispatcher

Summary

J & J Air is a family owned HVAC company in North Myrtle Beach, SC. We provide fast, friendly service to residential and commercial clients, and we're proud to be a certified Trane Comfort Specialist. Our team is known for professionalism, quality workmanship, and a commitment to honest, reliable service. Join a company that values integrity, supports growth, and takes pride in doing the job right.Staff OutingsCompany ComputerBonus based on performanceAbout the RoleWe are looking for a dependable and detail-oriented professional with excellent communication skills. In this role, you will serve as the first point of contact for J & J Air's HVAC clients—handling incoming calls, entering appointment requests into a computer-based scheduling system, and coordinating with our HVAC service and sales teams to ensure timely and efficient response. The ideal candidate will be comfortable using scheduling and dispatch software, and have strong organizational skills to manage priorities while maintaining clear and professional communication with both clients and team members.ResponsibilitiesCoordinate and schedule appointments efficiently via phone calls, emails and chat messagesMonitor dispatch schedule for booking conflicts and make needed changesRespond to phone, email and chat messages promptlyMaintain accurate records, such as client survey phone calls and follow-up reportsProvide exceptional customer service to clients and staffUtilize dispatch software to dispatch, track and manage schedulesCollaborate with team members to improve operational efficiencyRequirementsPrevious experience in dispatching, HVAC preferredStrong communication and interpersonal skillsAbility to work in a fast-paced environmentProficient in using dispatch software and Microsoft Office SuiteDetail-oriented with strong organizational skillsKnowledge of the Grand Strand area for planning dispatch routesScheduleMon - Fri 5:00pm - 11:00pmThis is a remote position.#J-18808-Ljbffr

Job Description

J & J Air is a family owned HVAC company in North Myrtle Beach, SC. We provide fast, friendly service to residential and commercial clients, and we're proud to be a certified Trane Comfort Specialist. Our team is known for professionalism, quality workmanship, and a commitment to honest, reliable service. Join a company that values integrity, supports growth, and takes pride in doing the job right.Staff OutingsCompany ComputerBonus based on performanceAbout the RoleWe are looking for a dependable and detail-oriented professional with excellent communication skills. In this role, you will serve as the first point of contact for J & J Air's HVAC clients—handling incoming calls, entering appointment requests into a computer-based scheduling system, and coordinating with our HVAC service and sales teams to ensure timely and efficient response. The ideal candidate will be comfortable using scheduling and dispatch software, and have strong organizational skills to manage priorities while maintaining clear and professional communication with both clients and team members.ResponsibilitiesCoordinate and schedule appointments efficiently via phone calls, emails and chat messagesMonitor dispatch schedule for booking conflicts and make needed changesRespond to phone, email and chat messages promptlyMaintain accurate records, such as client survey phone calls and follow-up reportsProvide exceptional customer service to clients and staffUtilize dispatch software to dispatch, track and manage schedulesCollaborate with team members to improve operational efficiencyRequirementsPrevious experience in dispatching, HVAC preferredStrong communication and interpersonal skillsAbility to work in a fast-paced environmentProficient in using dispatch software and Microsoft Office SuiteDetail-oriented with strong organizational skillsKnowledge of the Grand Strand area for planning dispatch routesScheduleMon - Fri 5:00pm - 11:00pmThis is a remote position.#J-18808-Ljbffr