IT PROFESSIONAL - INFRASTRUCTURE (EIS-SC)

Job Description:

IT PROFESSIONAL - INFRASTRUCTURE (EIS-SC)

Description

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED

Division: EIS

Reporting Location: 611 Walker Street ****SUBJECT TO CHANGE

Workdays & Hours: MONDAY - FRIDAY, 8:00 AM - 5:00 PM**** ****SUBJECT TO CHANGE

HOUSTON IT SERVICES STRATEGY

The HITS Department mission is to provide solutions that serve, protect, and enlighten our citizens. Our vision is that HITS will be a catalyst for the transformation of Houston into a digital city for all.

Our Strategic Priorities include:

Engage citizens through connected mobile and digital experiences to increase satisfaction and participation. Inspire and empower employees to do their best work by aligning their skills to the strategy and leveraging the power of mobility and collaboration.

Optimize government operations to ensure security, reliability, cost, and operating efficiencies.

Transform services to better utilize data to produce actionable analysis, better decision making, and transparency to citizens.

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

GENERAL SUMMARY:

The IT Professional - Infrastructure is responsible for supporting, administering, and maintaining the organization’s Microsoft 365, Active Directory, eFax, and related infrastructure services. This role ensures reliable service delivery for identity, collaboration, messaging, compliance, and cloud platforms. The position performs daily operational support, resolves incidents and service requests, participates in infrastructure projects, and partners with technical teams and end users to meet business needs.

RESPONSIBILITIES:

Customer Service:

• Provide technical support for Microsoft 365, Active Directory, and eFax services by responding to incidents, service requests, and customer inquiries.
• Troubleshoot issues related but not limited to Exchange Online, Teams, SharePoint, OneDrive, Azure AD, authentication, Microsoft Purview compliance features, and eFax delivery systems.
• Communicate technical issues clearly and professionally to customers.
• Collaborate with team members and assist in mentoring colleagues.

Infrastructure Maintenance & Operations:

• Administer Microsoft 365 services including but not limited to provisioning, licensing, mailbox and distribution list management, Teams/SharePoint administration, and compliance/security configuration.
• Support Active Directory and Azure AD identity services, including user/group management, GPOs, MFA, conditional access, SSO, password policies and identity governance.
• Monitor service health, performance, and stability of M365, AD, eFax platforms, and related infrastructure systems.
• Maintain and support eFax systems (cloud-based or on-prem) ensuring reliable message delivery, routing, and integration with email systems when applicable.
• Assist in the planning and implementation of upgrades, enhancements, and new capabilities across M365, AD, and eFax-related services.
• Work with vendors, cloud providers, and internal teams to resolve complex issues and maintain service reliability.
• Participate in on-call rotation as required.

Platform Support & Administration:

• Support design, documentation, deployment, and maintenance of Microsoft 365 and Active Directory resources.
• Administer, support and maintain policies features such as Data Loss Prevention (DLP), data retention, compliance labeling, device management, tenant and information governance.
• Ensure proper security configurations, compliance standards, and identity protections across cloud and on-prem services.
• Maintain detailed system documentation for configurations, incidents, changes, and asset information.
• Support integrations with Intune, messaging systems, eFax services, security tools, automation workflows, and other infrastructure platforms as required.
• Perform related infrastructure and Microsoft-ecosystem duties as organizational needs evolve.

Team Participation:

• Contribute to infrastructure projects, cross-functional initiatives, and cloud modernization efforts.
• Assist with process improvements, documentation, and knowledge-sharing activities.
• Perform additional duties related to Microsoft 365, Active Directory, eFax services, or other technology platforms as assigned.

WORKING CONDITIONS

There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature, and air conditioning. Significant time spent using computer displays, keyboard, and mouse.

MINIMUM REQUIREMENTS

KNOWLEDGE: Requires a Bachelor's degree in Computer Science, Management and Information Systems (MIS) or a closely related field.

EXPERIENCE: At least five (5) years of technology experience supporting IT infrastructure including networks, security, and hardware. System-specific technical certifications will often be required. Greater than 5 years of directly applicable experience may be considered for substitution of up to two (2) years of the education requirement.

COMPLEXITY: Individual contributor that is fully proficient in applying established standards; knowledge based acquired from several years of experience in particular area. Works independently; may instructor coach other professionals on technical issues. Ability to execute moderately complex or specialized projects; adapts precedent and may make significant departures from traditional approaches to develop solutions.

IMPACT OF ACTIONS: Errors in work typically lead to moderate inconvenience, risk and costs. The incumbent functions autonomously, with the supervisor available to answer questions as they arise.

SUPERVISION EXERCISED:

Direct Supervision:

No direct reports.

Indirect Supervision:

No indirect reports.

CONTACTS:

Internal Contacts: Level of internal contact is primarily with technical staffs and occasionally with professionals and supervisors. Interaction requires moderate tact and cooperation; e.g., scheduling and/or coordinating two personal calendars, resolving problems and/or obtaining necessary information.

External Contacts: Level of external contact is primarily with administrative support, technical and professional staff. Interaction involves information exchange and/or simple service activity requiring moderate tact and cooperation.

PHYSICAL EFFORT: The position routinely requires lifting of moderately heavy items, such as computers, printers, or records boxes (up to 40 pounds) and/or stooping, bending, very long periods of walking on rough surfaces on a routine basis and extensive use of a video display terminal.

WORK ENVIRONMENT: There may be sources of discomfort, i.e., outdoor installations, hot/cold temperature and humid/wet conditions.

PHYSICAL SKILL: Requires the ability to make closely coordinated eye/hand movements within very fine tolerance and/or calibration demands.

MISCELLANEOUS: All duties and responsibilities may not be included in the above job description.

PREFERENCES

PREFERENCES:

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. **

Preference will be given to candidates with the following skillsets:

• Advanced proficiency with Microsoft 365 tenant-level administration and complex multi-tenant or hybrid environments.
• Expert-level experience with Azure AD identity architecture, including Conditional Access design, Zero Trust frameworks, and identity security hardening.
• Strong PowerShell automation skills, including scripting for large-scale administration, reporting, and workflow automation.
• Deep knowledge of Exchange Online infrastructure, mail flow architecture, and cross-platform messaging integrations.
• Experience with enterprise-scale Active Directory design, GPO lifecycle management, and hybrid identity federation technologies.
• Proficiency with Intune for advanced device compliance, application deployment, and endpoint security management.
• Expertise supporting and integrating enterprise fax platforms with O365 or cloud messaging services.
• Strong understanding of cloud security concepts, including identity protection, configuration baselines, and compliance enforcement.
• Ability to design and maintain documentation for enterprise infrastructure, including diagrams, governance standards, and operational runbooks.
• Proven ability to troubleshoot complex, cross-platform infrastructure issues involving identity, networking, and cloud services.
• Experience leading or contributing to mid-to-large infrastructure projects, cloud migration efforts, or modernization initiatives.
• Relevant Microsoft certifications (e.g., MS-102, AZ-104, SC-300, MS-700, or equivalent advanced cloud security/governance certifications).
• Candidates who submit a resume with their application.

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED

Department may administer skills assessment test.

SAFETY IMPACT POSITION: No

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 25

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (346/887-3238).

If you need special services or accommodations, call (346/887-3238). . (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EEO EQUAL EMPLOYMENT OPPORTUNITY

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 7/3/2026 11:59 PM Central

Salary:

$2,872.00 - $3,561.81 Biweekly