CUSTOMER SERVICE REPRESENTATIVE III

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CUSTOMER SERVICE REPRESENTATIVE III

Houston Airport System Houston, Texas, United States

Job Description:

CUSTOMER SERVICE REPRESENTATIVE III

Description

POSITION OVERVIEW

Applications accepted from: ALL PERSON INTERESTED

Service line/Section: Houston Water/Wastewater Operations
Reporting Location: 4545 Groveway
Workdays & Hours: *Monday - Friday/8:00am - 5:00pm
*Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS:
In this role, you will provide high-level administrative support to executive staff, respond to citizen and vendor inquiries, and assist employees by addressing day-to-day and providing timely problem resolution. The position is responsible for reviewing and monitoring overtime, P-Card purchases, and warehouse receivables, as well as maintaining and tracking various records and reports. You will prepare written documentation, including records of proceedings and professional correspondence to employees. This role serves as a liaison across multiple service lines within the department and may function in a lead capacity, including acting as a shift leader for Customer Service Representative or volunteers. Responsibilities also include coordinating staff activities, supporting special projects, and performing other related duties as assigned. The ideal candidate must be friendly, professional, and attentive to the needs of both internal and external customers, with strong verbal and written communication skills, including phone and email correspondence.

WORKING CONDITIONS:
This position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds.

This is a Houston Public Works Department position at the Tier III Level.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS:
Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS: Three (3) years of administrative or customer service-related experience are required.

Substitutions: Associate’s degree may be substituted for up to two (2) years of experience. Bachelor’s degree may be substituted for the years of experience.

LICENSE REQUIREMENTS: None

PREFERENCES

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED: None
However, the department may administer a skills assessment test.

SAFETY IMPACT POSITION: No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 16

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-395-2976.

If you need special services or accommodations 832-395-2976(TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 5/17/2026 11:59 PM Central

Salary:

$21.88 - $25.12 Hourly
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